BPO Services

Improving customer satisfaction levels through inbound call centers

When customers call your company they could be making routine enquiries, bookings, complaints or trying to obtain technical support. They want to talk to people who are courteous, professional, friendly as well as knowledgeable about the subject. SENABI’s inbound call centers provide all the services mentioned above as part of our voice services. We pride ourselves on a methodological training and knowledge transfer process that ensures that once the transition takes place, it has a negligible impact on your customers. Once we take over, we use our existing experience in providing similar services to other clients to provide you with valuable best practices that can further improve your bottom line.

Generating sales and leads through outbound call centers

If you are looking to generate leads or interest in your product through telemarketing or telephone selling techniques, your search ends here. SENABI boasts of some of the most sophisticated outbound call centers in the industry and we have supported many clients in their marketing and promotional campaigns. Our voice services can include long-term permanent options as well as campaign driven alternatives, all the while ensuring that you save on the massive operational costs associated with hosting a call center of your own.

Up-to-date performance statistics

We understand that while you value the cost savings associated with BPO services, in no way are you prepared to compromise on quality. That is why we have developed comprehensive and state of the art call center management services and applications, designed to provide you with up-to-date and real time reports on how your voice and non-voice services are performing at our offices. We believe in an open and honest two-way communication process so that you are always aware and comfortable with our service offering. Our hi-tech automated calling desks, 24/7 backup and multiple leased fiber optic circuits ensure a continuous Internet connection and call reception.

We have state of the art servers and computers with fully automated calling desks, a round the clock backup and surveillance and multiple leased fibre optic circuits, to ensure uninterrupted call reception and internet connectivity. Our BPO services software excels in leveraging the latest emerging technologies.